1. Introduction
AncoraThemes (website URL: https://ancorathemes.com/ ) values your business and your trust . We are a Cyprus-based company developing products that improve your experience of creating websites. Please read this privacy policy and agree to both documents in order to receive permission to use our services.
2. DATA COLLECTED
Where data is stored
We are a company based in Cyprus and operate web servers hosted in Germany. Our hosting provider, Hetzner Online GmbH, adheres to the EU–US Privacy Shield and ensures that your data is stored securely and in compliance with the GDPR. Further information about Hetzner Online GmbH’s privacy policy is available here: Hetzner Privacy Policy .
REGISTRATION DATA
If you register on our website, we store your chosen username and email address, together with any other personal information you add to your user profile. You can view, edit or delete your personal information at any time, except for changing your username. Website administrators can also view and edit this information.
PURCHASE DATA
To receive product support, you must have one or more Envato/AncoraThemes purchase codes registered on our website. These purchase codes are stored together with support expiry dates and your user details. This is necessary so that we can provide downloads, product support and other customer services.
SUPPORT DATA
If you have registered on our website and have a valid support account, you can submit support tickets to request assistance. Support forms are sent to our third-party ticketing system, Ticksy. Only the data you explicitly provide is sent, and you are asked for consent each time you wish to create a new support ticket. Ticksy adheres to the EU–US Privacy Shield; you can read its privacy policy here: Ticksy Privacy Policy .
COMMENTS
When you leave comments on the website, we collect the data shown in the comment form, as well as your IP address and browser user-agent string, to help detect spam.
CONTACT FORM
Information submitted through the contact form on our website is sent to our company email account hosted by Zoho. Zoho adheres to the EU–US Privacy Shield policy. Further information is available here: Zoho Privacy Policy .
These submissions are retained solely for customer service purposes and are never used for marketing or disclosed to third parties.
GOOGLE ANALYTICS
We use Google Analytics on our website for anonymous reports on website usage. No personalised data is therefore stored. If you wish to disable Google Analytics monitoring of your behaviour on our website, please use this link: Google Analytics Opt-out .
How we use personal data
We use your personal data for the following purposes:
- Verifying and identifying users when they use the website;
- Providing technical support;
- Sending updates with important information to keep our users informed about news and changes;
- Reviewing account activity to prevent fraudulent transactions and ensure the security
- of our customers’ personal data;
- Customising the website to make your experience more personal and engaging;
- Ensuring the smooth operation of overall performance and administrative functions.
3. EMBEDDED CONTENT
Pages on this website may contain embedded content, such as YouTube videos. Embedded content from other websites behaves exactly as if you had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking services and monitor your interaction with the embedded content. This includes tracking your interaction if you have an account and are logged into that website. The services we use are listed below:
The Facebook Page Plugin is used to display our Facebook timeline on our website. Facebook has its own cookie and privacy policies, over which we have no control. No Facebook cookies are installed and your IP address is not sent to a Facebook server until you consent. The privacy policy is available here: Facebook Privacy Policy .
We use the Twitter API to display the timeline of our tweets on our website. Twitter has its own cookie and privacy policies, over which we have no control. Your IP address is not sent to a Twitter server until you consent. The privacy policy is available here: Twitter Privacy Policy .
YouTube videos
We use embedded YouTube videos on our website. YouTube has its own cookie and privacy policies, over which we have no control. No YouTube cookies are installed and your IP address is not sent to a YouTube server until you consent. The privacy policy is available here: YouTube Privacy Policy .
4. Cookies
This website uses cookies: small text files placed on your computer to improve your experience of the website. Cookies are generally used to remember user preferences, store information for functions such as shopping baskets and provide anonymised tracking data to third-party applications such as Google Analytics. Cookies generally improve your browsing experience. However, you may wish to disable them on this and other websites. The most effective way to do so is to disable cookies in your browser. We recommend consulting your browser’s help section.
NECESSARY COOKIES (ALL WEBSITE VISITORS)
- cfduid: Used by our CloudFlare CDN to identify individual clients behind a shared IP address and apply security settings on a per-client basis. Further privacy information is available here: CloudFlare Privacy Policy .
- PHPSESSID: Used to identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL COOKIES FOR LOGGED-IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, authenticate passwords and verify users.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, authenticate passwords and verify users.
- wordpress_test_cookie Used by WordPress to check that cookies work correctly.
- wp-settings-[UID]: WordPress sets several wp-settings-[UID]cookies. The number at the end is your individual user ID from the user database table. These cookies customise your view of the administration interface and possibly the main website interface.
- wp-settings-[UID]: WordPress also sets several wp-settings-{time}-[UID]cookies. The number at the end is your individual user ID from the user database table. These cookies customise your view of the administration interface and possibly the main website interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered customer of our website, we cannot store or view any personal data about you.
If you are a customer with a registered account, your personal data can be accessed as follows:
- Our system administrators.
- Our support staff, who require information about customer accounts and access in order to provide support.
6. Third-party access to your data
We do not share your data with third parties in a way that reveals personal information such as your email address or name. The only exceptions are partners with whom we must share limited data to provide the services you expect. Please read the following:
ENVATO PTY LTD
To validate and retrieve your purchase information for licences to our theme, we send the tokens and purchase keys you provide to Envato Pty Ltd and use its API response to register your validated support data. Envato’s privacy policy is available here: Envato Privacy Policy .
TICKSY
Ticksy provides the support ticketing platform we use to process support requests. The data it receives is limited to the information you explicitly provide and consent to having stored when creating a support ticket. Ticksy adheres to the EU–US Privacy Shield; you can read its privacy policy here: Ticksy Privacy Policy .
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or comment, its metadata is retained until you ask us to remove it. We use this data to recognise you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can view, edit or delete your personal information at any time, except for changing your username. Website administrators can also view and edit this information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our website. This encrypts communication between our users and the servers, preventing unauthorised third parties from collecting or intercepting personal data.
In the event of a data breach, the system administrators immediately take all necessary steps to ensure system integrity, contact affected users and attempt to reset passwords where necessary.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we hold about you, including any other data you have provided to us.
You may also request that we erase all personal data we hold about you. This does not include data we must retain for administrative, legal or security purposes. In other words, we cannot delete data essential to your status as an active customer, such as basic account information including your email address.
If you wish all your data to be erased, we will no longer be able to provide support or other product-related services.
GDPR RIGHTS
Your privacy is extremely important to us. As part of implementing the GDPR, we aim to support its standards. AncoraThemes permits residents of the European Union to use its service. AncoraThemes therefore intends to comply with the European General Data Protection Regulation. Further details are available here: EU GDPR Information Portal.
10. THIRD-PARTY WEBSITES
AncoraThemes may publish links to third-party websites on this website. AncoraThemes does not review those websites for privacy or security compliance, and you release us from any liability for their conduct.
Social sharing links, whether displayed as text links or social media icons, do not establish a connection between you and the relevant third-party providers unless you expressly click on them.
Please note that this privacy policy, all other applicable policies and any amendments do not create rights enforceable by third parties and do not require the disclosure of personal data belonging to members of the service or website. AncoraThemes accepts no responsibility for information collected or used by advertisers or third-party websites. Please read the privacy policy and terms of use of each website you visit through third-party links.
11. Disclosure of your data for legal purposes
At times, it may be necessary or desirable for AncoraThemes to disclose your information for legal reasons in response to a request from a government agency or a private litigant. You agree that we may disclose your information to third parties where we believe in good faith that this is desirable for the purposes of civil litigation, a criminal investigation or another legal matter. If we receive a subpoena affecting your privacy, we may notify you so that you have the opportunity to apply to have it quashed, or we may attempt to have it quashed ourselves, but we are not obliged to take either step. We may also proactively report you and disclose your information to third parties where we consider this advisable for legal reasons, for example if we believe you have engaged in fraudulent activities. You release us from any damages arising from or connected with disclosure of your information at the request of law enforcement agencies or private litigants.
Personal data is disclosed for legal purposes only in accordance with the laws of the country in which you reside.
12. AMENDMENTS
We may amend this privacy policy from time to time. If we do so, we will update this page accordingly and require you to accept the amendments in order to continue using our services.